FREQUENTLY ASKED QUESTIONS
WHAT IF I CANCEL MY ORDER?
If you have already placed your deposit and product has been ordered we will charge a 25% fee of the invoice total for restocking.
If we have already completed your artwork you are responsible for a $50 fee for design.
WILL I GET A PROOF?
All items produced here at Tog Maker require proof approval prior to production. We won't make your items until you sign off.
HOW IS MY ORDER SHIPPED ?
We ship our orders through UPS Brown Ground. We are happy to upgrade services based on your timeline but costs are additional.
CAN I BRING MY OWN GARMENTS?
Yes, we can screen print, embroider and heat press on customer-provided garments. Please contact us for pricing on your customer provided items. We do charge a handling fee , $50 for up to 50 units, then $.50 for each additional unit after 50.
WHAT ABOUT A REORDER?
We allow for one reorder at your original price if you place it within two weeks of your initial order. After that time period, or after that one reorder, your price goes back to being based on quantity
WHAT ARE THE PAYMENT OPTIONS?
We accept cash, credit, zelle, and paypal. A deposit of 50% of the invoice total will be paid upfront in order to start production. The remaining total is due when you pick up or we ship your order. We do not do net-30, don't even try... Shipping is not included and will be calculated after your order has been completed.
CAN YOU MAKE SAMPLES?
Generally, we do not print individual sample shirts. We always send a digital proof.
In rare cases where we do print a sample, we will set up the order, print one test shirt and have the customer come to the shop to approve it. If changes need to be made at that point, there may be additional costs.
SINGLE ITEM SAMPLE START AT $200+ PLEASE BE ADVISED.
CAN I GET DIFFERENT BRANDS?
Yes, please just contact us and ask about the specific brand and style. You would be surprised at the brands we can get our hands on at wholesale pricing!
WHAT IF I NEED ARTWORK CREATED?
WHAT IF I HAVE MY OWN ARTWORK?
Tog Maker can supply custom graphic art for clients starting at $100+.
The max size of a custom design is 14"X 14" and will be burned on a 20"X 24" screen.
Tog Maker offers a Mock up that is priced at $25.00 PER DESIGN.
File updates/minor adjustments to client provided art are priced at $25-$50.