Frequently Asked Questions (FAQ) – Tog Maker LLC
Got questions? We’ve got answers. Here’s everything you need to know about working with Tog Maker LLC.
General Questions
📌 Where is Tog Maker LLC located?
We’re based in Brooklyn, NY and operate out of our production studio. While we primarily serve clients in NYC, we also ship nationwide.
📌 Do you accept walk-ins?
No, we operate by appointment only. If you’d like to discuss a project, please email elliott@togmaker.com to set up a consultation.
📌 What types of printing do you offer?
We specialize in screen printing, heat transfers, embroidery, and large-format printing. If you have a custom request, reach out, and we’ll see what’s possible.
📌 Do you work with small brands and independent artists?
Yes! Whether you’re an emerging brand, an artist, or an established company, we tailor our services to fit your needs.
Orders & Payments
📌 What’s your pricing structure?
Pricing depends on garment type, design complexity, print size, and quantity. We offer bulk discounts, so the more you order, the better the rate. To get an estimate, send us details through our contact form or email.
📌 Do I have to pay upfront?
Yes, all orders must be paid in full at the time of placement. For orders over $5,000, we allow a 50% deposit, with the balance due before pickup or shipping.
📌 What payment methods do you accept?
We accept cash, credit cards, Venmo, and Zelle.
Turnaround & Shipping
📌 What’s your turnaround time?
Our standard turnaround time is 7-14 business days, depending on the order size and complexity. Rush services are available for an additional 35% fee.
📌 Do you offer shipping?
Yes! We ship nationwide via UPS and FedEx. Shipping costs are calculated at checkout.
📌 Can I pick up my order in person?
Yes, local pickup is available by appointment.
Design & Printing Guidelines
📌 Do you provide design services?
Yes! We offer graphic design, color separations, and mock-ups. Design fees may apply depending on the complexity of the request.
📌 Can I bring my own garments for printing?
Yes, but all garments must be new and unwashed. A $1 handling fee per item applies for orders over 50 units.
📌 What file formats do you accept for artwork?
We prefer AI, PSD, EPS, or high-resolution PNG files (300 DPI or higher).
Returns & Order Issues
📌 Do you accept returns or exchanges?
No, all sales are final. However, if there’s an issue with your order due to an error on our part, contact elliott@togmaker.com within 5 days of receiving your order to resolve the issue.
📌 What if my order is delayed?
Delays can happen due to supplier shortages, shipping issues, or client-side delays. We do our best to meet deadlines but cannot guarantee delivery dates impacted by external factors.