STORE POLICY
Terms and Conditions:
Welcome to togmaker.com!
These terms and conditions outline the rules and regulations for the use of Tog Maker's website, located at togmaker.com.
By accessing this website we assume you accept these terms and conditions. Do not continue to use togmaker.com if you do not agree to take all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Policy, Shipping/Fulfillment Policy, Refund/Return Policy, and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to Tog Maker's Terms and Conditions. "Tog Maker", "Ourselves", "We", "Our" and "Us", refers to our company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of provision of Tog Maker's stated services, in accordance with and subject to, prevailing law of the United States of America. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Privacy Policy:
This privacy policy has been compiled to better serve those who are concerned with how their 'Personal Identifiable Information' (PII) is being used online. PII, as used in United States privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
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What personal information do we collect from the people that visit our blog and website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help with your experience. Some details may include payment information and artwork that is protected under Tog Maker and will not be shared with others.
PRINT SHOP
Terms and Conditions:
Tog Maker LLC and our customers mutually agree to accept all terms and conditions outlined below. Pricing, deposits, payments, and delivery will be determined at the time of order placement.
1. Deposits and Payments:
A 60% deposit is due when placing your order, and the remaining balance is due at pickup. Payments can be made online via PayPal, which accepts credit and debit options. In-store, we accept cash and credit cards.
2. Shipping/Fulfillment:
We ship all orders via UPS Brown, and tracking information will be provided upon project completion. Shipping costs are additional and not included in the order estimate.
3. Turnaround Time:
Most orders are fulfilled within 7-10 business days. During peak seasons, we ask for a maximum of 10-12 business days. Rush services are available upon request and are subject to additional charges.
4. Mock-Up & Approval Process:
We will provide one set of mock-ups for your project. Any additional artwork rendering beyond this will be subject to additional fees. You will receive photo approval on the day of print before we start production. Please note that the press will remain at a standstill until we receive your approval. Once we receive approval and begin production, the client is liable for the project.
5. Customer-Supplied Garments:
Yes, we can screen print, embroider, and heat press on customer-provided garments. All garments must be of the same style. We charge a handling fee of $50 for up to 50 units and an additional $0.50 for each unit beyond 50.
6. Pricing:
We estimate pricing on a project-by-project basis. Please inquire about a quote form on our website page.
7. Customer Responsibility:
All customers bear full responsibility and liability for ensuring the accuracy of the following elements in the deliverables: spelling, punctuation, logos, colors, names, dates, pictures, phone numbers, layout, and any other relevant information. Tog Maker LLC will produce the goods only after receiving client approval. We are not liable for any errors resulting from the customer-provided information.
8. Additional Artwork Alterations:
In the event that your logo or artwork requires additional alterations or work beyond the initially agreed scope, an additional fee may apply. We will inform you beforehand and seek your approval before proceeding.
9. Communication:
If you have any questions or concerns, please feel free to contact us via phone or email. We are here to assist you.
10. Potential Delays:
Please note that longer timelines may occur due to factors such as shipping delays, missing materials from the customer, or delayed payments. Tog Maker LLC will not be held responsible for missed deadlines resulting from any of these aforementioned errors.
Refund/Return Policy:
Tog Maker does not accept returns from completed projects from our print shop.
WEBSTORE
Shipping/Fulfillment Policy:
1. Shipping:
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. We ship all orders within 5-10 business days of the date of purchase. Please do not contact us about your order unless it is past this window. Tracking information will be uploaded and sent to you as soon as your order is shipped.
2. Returns:
We do not offer out right refunds. You can exchange your product for store credit or another product of equal value. We allow 30 days to exchange your product. If you were sent the wrong item or if the product is defective contact us via email at togmaker@gmail.com
3. Late or Missing Refunds:
(if applicable for cancelled orders)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at togmaker@gmail.com