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Tog Maker LLC - Terms and Conditions

Welcome to Tog Maker LLC! By accessing this website (togmaker.com), you agree to the following terms and conditions. If you do not accept these terms, please do not use our website.

Privacy Policy

Your privacy is important to us. We collect Personally Identifiable Information (PII) only for business operations and will never sell or share your data. Information collected includes your name, email, mailing address, and payment details for order fulfillment.

For inquiries, reach us at elliott@togmaker.com.

Print Shop Terms and Conditions

Tog Maker LLC and our customers mutually agree to the following terms:

1️⃣ Deposits & Payments:

  • All orders must be paid in full at the time of order placement.

  • For orders exceeding $5,000, a 50% deposit is allowed, with the remaining balance due before pickup or shipping.

  • We accept cash, credit, Venmo, and Zelle.

2️⃣ Shipping/Fulfillment:

  • Orders ship via UPS or FedEx upon request.

  • Shipping fees are based on real-time carrier rates.

3️⃣ Turnaround Time:

  • Orders typically take 7-14 business days.

  • Rush orders require a 35% rush fee.

4️⃣ Mock-Up & Approval Process:

  • One round of mock-ups is included. Additional changes incur a $25 fee per revision.

  • Once approved, the client assumes full responsibility for any errors.

5️⃣ Customer-Supplied Garments:

  • We accept mixed styles and brands, but a $1 handling fee per item applies beyond 50 units.

6️⃣ Pricing:

  • Pricing is based on project specifications, ink usage, and garment type.

  • Bulk order discounts available!

7️⃣ Customer Responsibility:

  • Spelling errors, color mismatches, and design mistakes are the customer’s responsibility.

  • Once production starts, no changes can be made.

8️⃣ Artwork & Alterations:

  • Additional design work is $50/hour beyond standard edits.

9️⃣ Communication:

🔟 Delays & Order Issues:

  • Orders delayed due to supplier shortages, customer delays, or unpaid invoices will not be expedited for free.

Webstore Policies (Merchandise Sales)

📦 Shipping:

  • Orders ship within 7-14 business days.

  • No shipping inquiries will be answered until after 14 days.

  • International orders may take longer due to customs processing.

📌 Returns & Exchanges:

  • No refunds. Only store credit or exchanges are allowed.

  • You must request an exchange within 30 days of receiving your order.

  • If you receive the wrong item, contact elliott@togmaker.com within 5 days for a resolution.

⚠️ Late or Missing Refunds (for canceled orders only):

  • If a refund is delayed, check with your bank first. If unresolved, email us.

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Store Policies: Store Policies
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